Aeromexico refunding Hurricane Emily vacationers

elchrist

Aeromexico Vacations steps up to plate
Source: Clarkhoward.com

Clark has talked to Caroline several times about her thwarted vacation to Playa Del Carmen near Cancun. She had booked a vacation package with Aeromexico Vacations several months ago. But since the hurricanes have hit the area, the resort where she was going to stay was destroyed. Well, Aeromexico Vacation reps first told Caroline she was out of luck and had to take the trip even though she had no place to stay. Well, Clark thought that was unacceptable and heartless. But after he talked about it on the air, Aeromexico Vacations has recanted and is going to allow Caroline to take her trip later on or get a full refund. In fact, the airline has established a new policy for anyone affected by an emergency that causes a hotel to close. Basically, anyone affected can book a subsequent vacation through Dec. 15 or they can receive a full refund for the cost of the trip. It’s a more generous offer than Clark could have hoped for and he wants to praise Aeromexico for going out on a limb for its customers. He hopes other companies take a page from their book by treating customers with respect and courtesy.

It took the consumer some persistence, but after one customer requested a refund because her vacation was ruined, now all who were affected will get a refund or reschedule their stay in Cancun.

I know one local couple who was caught at the end of their Cancun vacation and was hit by the hurricane. I honestly don't know for sure if they are back or not.

realneo · Posted: 02 Aug 2005 05:04 PM Post subject:

We were hit hard today by rain and wind, I want a refund from Calexico